Our North Andover and Salem offices are open Monday through
Friday 8 am to 5 pm. Patients who call the office with an urgent
need after hours will be referred by our answering service to
the on-call or covering physician.
North Andover Office
575 Turnpike Street, Suite 11
North Andover, MA 01845
(978) 794-1946 T
(978) 975-3925 F
29 Stiles Road, Suite 102
Salem, NH 03079
(603) 898-2220 T
(603) 890-6378 F
Scheduling an Appointment
Appointments should be scheduled in advance, except for emergencies.
Please call the office most convenient for you. The North
Andover number is (978) 794-1946. The phone number in Salem
is (603) 898-2220. We do our best to see scheduled patients
promptly. Occasionally, however, a patient with an orthopaedic
emergency requires immediate attention. If this situation
delays scheduled appointments, we will try our best to minimize
your waiting time and/or offer to reschedule.
At the time of your first visit, please bring films or reports
of any completed imaging or other studies, including x-rays,
CT scans, MRIs and EMGs. Also helpful are any pertinent records
from other treating physicians and a list of your current
If you are a member of an HMO then you are required to have
a formal referral to our office from your primary care physician
and/or insurance company. You are responsible for obtaining
the referral before you come to the office.
Canceling and Appointment
We appreciate 24 hours notice if you cannot keep a scheduled
appointment. This helps avoid delays and allows us to see
Patients with serious injuries or life threatening emergencies
should call 911 or go to the nearest emergency department.
Patients with an urgent need during office hours should call
the office and let the receptionist know the reason for the
call. Urgent calls are put through to a practitioner immediately.
Patients may be asked to come to the office. If you have any
doubt whether an emergency should be considered life threatening
then we encourage you to err on the side of caution and call
911 or go to the nearest emergency department.
You may call our office with a prescription renewal request
at any time during office hours. We try to honor all requests
for prescription renewals within 24 hours.
For a prescription renewal please have ready the name of
the medication, the prescription number and the name and telephone
number of the pharmacy.
Call the office 1-2 days before needing a new prescription.
Make sure you have enough medication for weekends and holidays
since we do not process prescription renewals during these
We cannot prescribe medications by phone for patients not
seen or conditions not diagnosed and/or treated in our offices.
Insurance and Billing
Orthopaedics Northeast has contracts with all of the large
regional HMOs, including HMO Blue, Harvard Pilgrim Health
Care, Fallon Community Health Plan, Tufts, Cigna and Aetna.
We also accept a number of private insurances, including Blue
Shield, Medicare and Medicaid. Please call the office if you
have any concerns about whether we accept your insurance.
Orthopaedics Northeast submits routine claims for payment.
However, it is your responsibility to work directly with your
insurance company to resolve any problems that arise.
You are responsible for all co-payments at the time of your
Feel free to call our offices at any time during office hours: North Andover - 978.794.1946 or Salem - 603.898.2220.
If our receptionists are busy then your call will go to our
answering machine. We try to return telephone calls as quickly
as possible, preferably within the same business day.